Refund policy

Return & Refund Policy

At MAINBUDS, customer satisfaction is important to us. If you receive a product that is damaged, defective, or incorrect, we are here to help.

Eligibility for Return

You may request a return or replacement if:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.

All return requests must be raised within 7 days of delivery.

Return Conditions

To be eligible for a return:

• The product must be returned with all original accessories and packaging.
• The product should not have physical damage caused by misuse or improper handling.
• Proof of purchase may be required.
• Images or videos of the issue may be requested for verification.

Non-Returnable Situations

Returns may not be accepted for:

• Products damaged due to misuse, negligence, or accidental damage.
• Normal wear and tear.
• Products returned without original accessories or packaging.
• Issues reported after the eligible return period.

Refund Process

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Replacement

For eligible defective or damaged products, MAINBUDS may offer a replacement instead of a refund, depending on product availability.